Shipping Terms

Global Excellence in Discreet, Secure, and Compliant Logistics

​1. Scope

This policy applies to ​all orders shipped to customers, distributors, and partners globally. It governs:

  • Delivery timelines and responsibilities.
  • Packaging and privacy safeguards.
  • Customs compliance and import restrictions.
  • Liability and insurance for lost/damaged shipments.

​2. Shipping Terms & Conditions

​2.1 Delivery Timelines

  • ​Standard Shipping:
    • 15–25 business days (depending on destination).
    • Tracking provided via carrier link (e.g., DHL, FedEx).

  • ​Express Shipping:
    • 5–10 business days (additional fees apply).
    • Guaranteed delivery date or 10% refund.

  • ​Force Majeure:
    • Delays due to natural disasters, pandemics, or government actions exempt BEESOUL from penalties.

​2.2 Shipping Costs

  • ​Free Shipping: For orders ≥$500 (excludes bulky items).

  • ​Tiered Fees:
    • ≤500:Flatrateof500: Flat rate of 25 (standard) / $45 (express).
    • $500: 5% of order value (standard) / 8% (express).

  • ​Additional Fees:
    • Remote area surcharges (e.g., Alaska, Greenland).
    • Hazardous material fees for specific products (e.g., lithium batteries in smart devices).

​3. Packaging & Privacy

​3.1 Discreet Packaging

  • ​Standard:
    • Neutral, unmarked boxes with no reference to adult content.
    • Tamper-proof seals for security.

  • ​Premium Option:
    • Soundproof packaging for vibrational devices.
    • Custom branding (for white-label partners).

​3.2 Compliance with Adult Industry Laws

  • ​Age Verification:
    • Shipment permitted only to verified adults (18+).
    • Require government-issued ID for customs clearance in restricted regions (e.g., Saudi Arabia).

  • ​Prohibited Items:
    • No shipping to countries where adult products are illegal (e.g., parts of Asia, Middle East).

​4. Customs & Import Compliance

​4.1 Documentation

  • ​Included in Every Shipment:
    • Commercial invoice with accurate product descriptions.
    • Packing list and COO (Certificate of Origin).
    • Age verification certificates (if required).

  • ​Restricted Countries:
    • Pre-screened orders to avoid seizures (e.g., China’s strict import rules).

​4.2 Tariffs & Duties

  • ​DDP (Delivered Duty Paid):
    • BEESOUL covers import taxes/fees for select regions (e.g., EU, NAFTA).

  • ​DDU (Delivered Duty Unpaid):
    • Customers bear local duties (clearly stated at checkout).

​5. Returns & Damages

​5.1 Return Policy

  • ​Standard Products: 30-day return window (unopened, undamaged).

  • ​Smart Devices: 14-day return window (requires RMA approval).

  • ​Costs:
    • BEESOUL covers return shipping for defects; customers pay for restocking fees (10%).

​5.2 Damage/Loss Claims

  • ​Process:
    • File claim within 5 business days via BEESOUL Logistics Portal.
    • Submit photo evidence and police report (if stolen).

  • ​Resolution:
    • Full refund or replacement within 10 business days.
    • Insurance coverage up to $5,000 per shipment (premium option).

​6. Liability & Indemnification

  • ​BEESOUL’s Liability:
    • Limited to the purchase price of goods unless proven negligence.
    • No liability for indirect damages (e.g., lost sales due to delays).

  • ​Customer Indemnity:
    • Customers indemnify BEESOUL against fines/penalties from improper product use or importation.

​7. Sustainability & Ethical Practices

  • ​Carbon-Neutral Shipping:
    • Available at +5% cost (partnering with DPD Carbon Neutral).

  • ​Eco-Friendly Materials:
    • Recyclable packaging for 90%+ of shipments by 2025.

​8. Contact & Support

  • ​Global Logistics Hub: www.beesoul.com.cn
  • ​Email: beesoul@beesoul.com.cn
  • ​Live Chat: Available on the BEESOUL website during business hours.

Policy Acknowledgment:
By placing an order, customers agree to these terms. BEESOUL reserves the right to update this policy with 30 days’ notice.