Orders & Payments
1. Order Processing Workflow
1.1 Order Placement
- Channels: Orders accepted via Shopify storefront, mobile app, or API integrations (e.g., ERP systems).
- Validation:
- Automated age verification via government-issued ID or credit card validation (for restricted regions).
- Real-time inventory checks to prevent overselling.
1.2 Payment Authorization
- Methods:
- Shopify Payments (default): Supports credit/debit cards, PayPal, Apple Pay, Google Pay.
- Custom Gateways: Stripe, Adyen, or local payment providers (e.g., Alipay for APAC).
- Currency: Orders processed in USD, EUR, GBP, or JPY (auto-converted at checkout).
1.3 Order Confirmation
- Automated Emails:
- Immediate order confirmation via Shopify’s built-in email system.
- Shipping updates integrated with logistics partners (e.g., DHL, FedEx).
2. Payment Terms & Conditions
2.1 Pricing & Discounts
- Dynamic Pricing:
- Tiered discounts for bulk orders (≥$500) applied automatically at checkout.
- Region-specific pricing configured via Shopify’s Geo-Targeting settings.
- Taxes:
- Automatic calculation of VAT/GST using Shopify Tax settings.
- Duty estimates displayed pre-checkout for international buyers.
2.2 Payment Deadlines
- Standard Orders: Full payment required before processing.
- Pre-orders: 30% deposit + balance due 7 days before shipment.
- Extended Payment Terms: Available for enterprise clients (e.g., Net-30) via Shopify Advanced Cashier.
2.3 Refunds & Chargebacks
- Refund Policy:
- 30-day refund window for unopened products (excluding shipping fees).
- Defective smart devices: Full refund + prepaid return label.
- Chargeback Management:
- Mandatory submission of proof of delivery for disputed claims.
- Automated dispute resolution via Shopify’s Fraud Analysis tools.
3. Compliance & Security
3.1 PCI DSS Compliance
- All payment data encrypted via Shopify’s PCI-compliant gateway.
- No storage of sensitive card details on BEESOUL servers.
3.2 Adult Industry Safeguards
- Age-Gating:
- Pop-up verification for customers under 18 (using Shopify’s Custom Liquid Templates).
- Pop-up verification for customers under 18 (using Shopify’s Custom Liquid Templates).
- Content Restrictions:
- Product descriptions and images auto-moderated via Shopify’s AI-powered tools (e.g., Shopify Content Moderation API).
4. Technical Integration
4.1 Shopify Apps & Automation
- Order Management:
- Sync with ShipStation for automated label generation.
- Inventory updates via DSers (AliExpress integration) for dropshipping.
- Customer Experience:
- Augmented Reality (AR) try-on tool for select products (via Shopify AR App).
- Live chat support with Zendesk integration.
4.2 API & Customization
- Webhooks:
- Order status updates sent to third-party CRMs (e.g., Salesforce).
- Inventory thresholds trigger restocking alerts.
- Custom Checkout:
- Branded checkout page with white-label options (via Shopify Plus).
5. Liability & Dispute Resolution
- Limitation of Liability:
- BEESOUL not liable for indirect damages (e.g., loss of profits due to delays).
- BEESOUL not liable for indirect damages (e.g., loss of profits due to delays).
- Governing Law:
- Disputes resolved under Singapore law (or buyer’s country if specified at checkout).
6. Sustainability & Transparency
- Carbon-Neutral Checkout:
- Option to offset shipping emissions via Shopify’s Carbon Calculator.
- Option to offset shipping emissions via Shopify’s Carbon Calculator.
- Ethical Sourcing Badge:
- Displayed on product pages for compliance-certified items (e.g., ISO 13485).
7. Contact & Support
- Shopify Admin Access:
- Partners can view order history and reports via shared Shopify store credentials.
- Email: beesoul@beesoul.com.cn
- Live Chat: Available during business hours via Shopify Messenger.
Policy Acknowledgment:
By placing an order, customers agree to these terms. BEESOUL reserves the right to update policies with 30 days’ notice via Shopify’s announcement bar or email.